General Terms and Conditions (GTC)
These General Terms and Conditions (hereinafter: GTC) contain the rights and obligations of Credit Prime 2015 Limited Liability Company (registered seat: 2724 Újlengyel, Petőfi Sándor utca 48.; company registration number: 13-09-177967; tax number: 25415401-2-13; represented by: Dr. Bence Olivér Erdős, Managing Director), (hereinafter: Service Provider) and the Customer (hereinafter: Customer) utilizing the electronic commercial services provided by the Service Provider. (Service Provider and Customer hereinafter jointly referred to as: Parties).
The language of the GTC is: Hungarian.
Please, if you wish to be a customer or an active user of our webshop, read our General Terms and Conditions carefully and only use our services if you agree with every point and consider them binding upon yourself.
1. General Information, Conclusion of the Contract between the Parties
The scope of these GTC extends to all electronic commercial services provided within the territory of Hungary through the electronic marketplace (hereinafter: Credit Prime 2015 Kft. webshop) located on the https://www.kedvezoflotta.hu website (hereinafter: Website).
Purchasing in the Credit Prime 2015 Kft. webshop is possible via an electronically placed order in the manner specified in these GTC. All registered partners of the Service Provider are entitled to use the services of the Credit Prime 2015 Kft. webshop, provided they register validly and successfully on the Website and acknowledge the provisions of these GTC as binding.
The contract between the Parties is created after filling in all mandatory fields of the order form and checking the entered data, by confirming the click on the "Order contents of the cart" icon. The contract thus created between the parties—in the Hungarian language—qualifies as a written contract; the Service Provider files it and preserves it for 24 (twenty-four) months following its creation. The Service Provider makes the filed contract (order) accessible to the Buyer. On one hand, under the "I ordered earlier" menu item (visible only to logged-in, registered customers), and on the other hand, it is stored in the integrated IT system at the Service Provider's premises.
Customer Service: Credit Prime 2015 Kft.
Phone: +36 20 389 5891
E-mail: ugyfel@kedvezoflotta.hu
For matters not regulated in these GTC, as well as for the interpretation of these GTC, Hungarian law is governing, with particular regard to the provisions of Act V of 2013 on the Civil Code (Ptk.), Act CVIII of 2001 on electronic commerce services and certain issues of information society services (Elker. tv.), and Government Decree 45/2014 (II. 26.) on the detailed rules of contracts between consumers and businesses. The mandatory provisions of the relevant legislation are applicable to the parties even without a special stipulation.
The GTC is effective from October 25, 2025, and remains in force until withdrawal. The Service Provider is entitled to unilaterally modify the GTC. The modifications will be published on the website by the Service Provider 15 (fifteen) days before they take effect. By using the website, Users accept that all regulations related to the use of the website are automatically valid for them.
If the User enters the website operated by the Service Provider or reads its content in any way—even if they are not a registered user—they acknowledge the provisions of the GTC as binding. If the User does not accept the terms, they are not entitled to view the content of the website. The Service Provider reserves all rights regarding the website, any part thereof, and the content appearing on it. It is forbidden to download, electronically store, process, or sell the content appearing on the website or any detail thereof without the written consent of the Service Provider.
2. Registration
Registration can take place under the Registration menu point on the Main Page by filling out the data sheet found there. You can start shopping without registration, but once you have assembled your order, you must register. A registered username is required for this. If you already have one, you can place your order after clicking the "Login" button and entering your username and password. If you do not yet have a registered username, you can fill out the data sheet by clicking the registration button, then send your registration with the "Registration" button. Following this, we will send you a letter in which you can activate your username. If a problem arises and you fail to register after several attempts, please write to our colleagues at: ugyfel@kedvezoflotta.hu. Billing data must be provided on the form. If you are not yet our partner, we will need—in the case of a corporate entity—a copy of the certificate of incorporation and the specimen signature, and in the case of a sole trader, a copy of the entrepreneur's license. The Service Provider is not liable for delivery delays due to incorrect data or for damages if the User's password becomes accessible to unauthorized persons.
3. Order, Delivery, and Payment Terms
Based on the sales contract, the Service Provider is obliged to transfer ownership of the item, and the Customer is obliged to pay the purchase price and take delivery of the item. Essential properties, characteristics, and instructions for use can be learned from the information page of the specific item or the attached manual. Prices are gross prices, including 27% VAT. For Customers with a discount, the final amount is modified by the rate of the discount even for online purchases.
Online Credit Card Payment: Realized through the system of Stripe Technology Europe, Limited. Card data does not reach the merchant. Stripe is a provider registered with the Central Bank of Hungary.
Advance Transfer: After the order is received, you will receive a confirmation email with bank details. Do not forget to provide the order number in the remark field. Processing starts after the transfer arrives.
4. Correction of Data Entry Errors
The User has the opportunity to check and correct data at any time during the ordering process. Before closing the ordering process, the User can step back to the previous phase, where they can correct the entered data. The User can check the contents of the cart at any time; the quantity of products can be modified by entering the number and clicking the "refresh/update cart" button, or individual items can be deleted by pressing the "X" (delete) button.
5. Binding Offer, Confirmation
The arrival of the offer (order) sent by the User shall be confirmed by the Service Provider without delay by means of an automatic confirmation email to the User. This confirmation email contains the data provided by the User during purchase or registration (e.g., billing and shipping information), the order ID, the date of the order, the list and quantity of elements belonging to the ordered product, the price of the product, shipping costs, and the final total amount to be paid. This confirmation email only informs the User that their order has been received by the Service Provider.
The User is released from the binding offer if they do not receive the confirmation email from the Service Provider regarding their placed order without delay, but no later than within 48 hours. If the User has already sent the order to the Service Provider and notices an error regarding the data in the confirmation email, they must notify the Service Provider within 1 day.
6. Supplies Warranty, Product Warranty, Guarantee
Supplies Warranty: In the event of defective performance by the Service Provider, the User may enforce a supplies warranty claim against the Service Provider according to the rules of the Civil Code. The User may—at their choice—request repair or replacement, unless the fulfillment of the chosen claim is impossible or would result in disproportionate additional costs for the Service Provider compared to the fulfillment of another claim.
Product Warranty: In case of a defect in a movable object (product), the User—at their choice—may enforce either a supplies warranty or a product warranty claim. As a product warranty claim, the User may only request the repair or replacement of the defective product. A product is considered defective if it does not meet the quality requirements in force at the time of its placement on the market or if it does not possess the characteristics listed in the description provided by the manufacturer.
7. Guarantee
In case of defective performance, the Service Provider is obliged to provide a guarantee based on Government Decree 151/2003 (IX. 22.) on the mandatory guarantee for certain durable consumer goods. The duration of the guarantee depends on the price of the product: 1 year for prices between 10,000 and 100,000 HUF; 2 years between 100,000 and 250,000 HUF; and 3 years above 250,000 HUF. The guarantee period begins on the day the consumer goods are handed over to the consumer.
8. Right, Method, and Consequences of Withdrawal
According to Government Decree 45/2014 (II. 26.) on the detailed rules of contracts between consumers and businesses, the Consumer is entitled to a right of withdrawal without justification within 14 days. The period for exercising the right of withdrawal expires 14 days after the day on which the Consumer or a third party indicated by the Consumer, other than the carrier, takes possession of the product.
If the Consumer wishes to exercise their right of withdrawal, they must send a clear statement of their intention to withdraw (e.g., by mail or electronic mail) to the Service Provider using the contact details provided in Point 1. For this purpose, the Consumer may use the withdrawal declaration form found on the website. The Consumer exercises their right of withdrawal within the deadline if they send their notice of withdrawal before the expiry of the 14-day deadline.
If the Consumer withdraws from the contract, the Service Provider shall refund all consideration paid by the Consumer, including delivery costs (with the exception of additional costs arising from the Consumer's choice of a delivery method other than the least expensive standard delivery method), without delay, but no later than within 14 days from the receipt of the Consumer's statement of withdrawal. The refund will be made using the same payment method as the original transaction, unless the Consumer explicitly consents to another method; no additional costs shall be incurred by the Consumer as a result of such refund.
The Consumer cannot exercise the right of withdrawal in the following cases:
a) in the case of a contract for the provision of a service, after the service has been fully performed, if the business began performance with the consumer's express, prior consent, and the consumer has acknowledged that they lose their right of withdrawal after the service has been fully performed;
b) regarding a product or service whose price or fee depends on fluctuations in the financial market that cannot be influenced by the business and are possible even during the withdrawal period;
c) in the case of a non-prefabricated product that was produced based on the consumer's instructions or at their express request, or a product that was clearly personalized for the consumer;
d) regarding perishable products or products that retain their quality for a short period;
e) regarding products in sealed packaging which, for health protection or hygiene reasons, cannot be returned after being unsealed following delivery;
f) regarding a product which, by its nature, is inseparably mixed with other products after delivery;
g) regarding an alcoholic beverage whose actual value depends on market fluctuations in a way that cannot be influenced by the business, and the price of which was agreed upon by the parties at the time of concluding the sales contract, but the performance of the contract only takes place after the thirtieth day following its conclusion;
h) in the case of a business contract where the business visits the consumer at the consumer's express request for the purpose of carrying out urgent repair or maintenance work;
i) regarding the sale of a copy of a sound or video recording in sealed packaging, or computer software, if the consumer has opened the packaging after delivery;
j) regarding newspapers, periodicals, and magazines, with the exception of subscription contracts;
k) in the case of contracts concluded at a public auction;
l) in the case of a contract for the provision of accommodation, transport, car rental, catering, or a service related to leisure activities, if a performance date or deadline specified in the contract has been stipulated;
m) regarding digital content provided on non-tangible media, if the business began performance with the consumer's express, prior consent, and the consumer simultaneously declared their acknowledgment that they lose their right of withdrawal after the start of performance.
9. Legal Enforcement Options
The User may submit consumer objections related to the product or the Service Provider's activities via the contact details provided in Point 1. The Service Provider shall examine the oral complaint immediately and remedy it as necessary. If the User does not agree with the handling of the complaint, the Service Provider shall immediately record a report on the complaint and its position, and provide a copy to the User. Written complaints shall be answered in writing within 30 days.
10. Conciliation Board (Békéltető Testület)
Definitions:
Consumer: a natural person acting for purposes outside their independent profession and economic activity.
Business: a person acting for purposes related to their independent profession or economic activity.
List of Conciliation Boards:
- Bács-Kiskun County: 6000 Kecskemét, Árpád krt. 4. | (76) 501-525 | bkmkik@mail.datanet.hu
- Baranya County: 7625 Pécs, Majorossy Imre u. 36. | (72) 507-154 | bekelteto@pbkik.hu
- Békés County: 5601 Békéscsaba, Penza ltp. 5. | (66) 324-976 | bmkik@bmkik.hu
- Borsod-Abaúj-Zemplén County: 3525 Miskolc, Szentpáli u. 1. | (46) 501-091 | kalna.zsuzsa@bokik.hu
- Budapest: 1016 Budapest, Krisztina krt. 99. | (1) 488-2131 | bekelteto.testulet@bkik.hu
- Csongrád County: 6721 Szeged, Párizsi krt. 8-12. | (62) 554-250 | bekelteto.testulet@csmkik.hu
- Fejér County: 8000 Székesfehérvár, Hosszúsétatér 4-6. | (22) 510-310 | fmkik@fmkik.hu
- Győr-Moson-Sopron County: 9021 Győr, Szent István út 10/a. | (96) 520-202 | bekeltetotestulet@gymskik.hu
- Hajdú-Bihar County: 4025 Debrecen, Petőfi tér 10. | (52) 500-749 | info@hbkik.hu
- Heves County: 3300 Eger, Faiskola út 15. | (36) 416-660 | tunde@hkik.hu
- Jász-Nagykun-Szolnok County: 5000 Szolnok, Verseghy park 8. | (56) 510-610 | kamara@jnszmkik.hu
- Komárom-Esztergom County: 2800 Tatabánya, Fő tér 36. | (34) 513-010 | kemkik@kemkik.hu
- Nógrád County: 3100 Salgótarján, Alkotmány út 9/a | (32) 520-860 | nkik@nkik.hu
- Pest County: 1119 Budapest, Etele út 59-61. | (1)-269-0703 | pmbekelteto@pmkik.hu
- Somogy County: 7400 Kaposvár, Anna utca 6. | (82) 501-000 | skik@skik.hu
- Szabolcs-Szatmár-Bereg County: 4400 Nyíregyháza, Széchenyi u. 2. | (42) 311-544 | bekelteto@szabkam.hu
- Tolna County: 7100 Szekszárd, Arany J. u. 23-25. | (74) 411-661 | kamara@tmkik.hu
- Vas County: 9700 Szombathely, Honvéd tér 2. | (94) 312-356 | pergel.bea@vmkik.hu
- Veszprém County: 8200 Veszprém, Radnóti tér 1. | 88/429-008 | info@bekeltetesveszprem.hu
- Zala County: 8900 Zalaegerszeg, Petőfi utca 24. | (92) 550-513 | zmbekelteto@zmkik.hu
Conciliation Board Procedure:
Based on the Fgytv. (Act on Consumer Protection), "the condition for initiating the conciliation board procedure is that the consumer directly attempts to settle the disputed matter with the affected business. The procedure of the conciliation board starts at the request of the consumer.
The request must be submitted in writing to the president of the conciliation board. The written form can also be fulfilled via letter, telegram, telex or fax, or by any other means that allows the recipient to store the data addressed to them for a period appropriate to the purpose of the data and to display the stored data in unchanged form and content.
The request must contain:
- the consumer's name, place of residence or place of stay,
- the name, registered seat or affected premises of the business involved in the consumer dispute,
- if the consumer wishes to determine jurisdiction differently from the general rules, the designation of the requested board instead of the competent conciliation board,
- a short description of the consumer's position, the facts supporting it and their evidence,
- the consumer's declaration that the consumer directly attempted to settle the disputed matter with the affected business,
- the consumer's declaration that they have not initiated the procedure of another conciliation board in the matter, no mediation procedure has been started, and no statement of claim has been filed or request for the issuance of a payment order has been submitted,
- a motion for the decision of the board,
- the consumer's signature.
The document or its copy (extract) referred to by the consumer as evidence must be attached to the request, especially the written statement of the business regarding the rejection of the complaint, or in its absence, any other written evidence available to the consumer regarding the attempted reconciliation.
If the consumer acts through an authorized representative, the authorization must be attached to the request.
In the calculation of deadlines starting from the commencement of the procedure, the day of the commencement of the procedure is the day on which the request arrives at the president of the conciliation board.
Duty of Cooperation:
Based on Section 29 (11) of the Fgytv., the business is subject to a duty of cooperation in the conciliation board procedure; within this framework, it is obliged to send its response to the conciliation board with the content and within the deadline specified by law.
With the exception of the application of the online dispute resolution platform under Regulation 524/2013/EU, the business is obliged to ensure the participation of a person authorized to establish a settlement at the hearing. If the registered seat or premises of the business is not registered in the county of the chamber operating the territorially competent conciliation board, the business's duty of cooperation extends to offering the possibility of a written settlement corresponding to the consumer's claim.
The conciliation board notifies the consumer protection authority competent according to the registered seat of the business regarding any business that violates its duty of cooperation.
11. Information on Code of Conduct
The Service Provider informs the Consumer that a code of conduct according to the Act on the Prohibition of Unfair Commercial Practices against Consumers is not available.